Privacy Data & Protection Policy

Cacao Travel Panama > Privacy Data & Protection Policy

Privacy Data & Protection Policy

Cacao Travel Panama > Privacy Data & Protection Policy

In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on the information to the various relevant suppliers of your travel arrangements such as hotels, transport companies, airlines, etc. The information may also be provided to security checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not however, pass any information to any person not responsible for any part of your travel arrangements. If we cannot pass this information to the relevant suppliers, we cannot provide your holiday. In making a reservation with us, you consent to this information being passed on to the relevant persons.

We process personal data only in strict compliance with the Data Protection Act 2018, General Data Protection Regulation (EU) 2016/679 (hereafter referred to as GDPR), and associated legislation. You can find out more about the rules for the protection of personal data inside and outside the EU here.

How Data is Collected

Website: When using you may encounter links such as ‘contact us’ and upon clicking this links you will be asked to enter personal information like your name and e-mail.

Booking form: When booking either directly or through any of our partners, you will be asked to enter personal information into a booking form. you will be asked to confirm that you give your permission for us to process your booking.

Phone, by email or in person: When contacting us, by email or in person, you may be asked to provide personal information for us to provide you with information you may have requested, or some other reason such as to process a booking. Written communication, such as email, may be archived at the conclusion of our services to you.

How we use your information

To provide travel services: Your personal information will only be passed on to the principal and to the relevant suppliers of your travel arrangements such as the airlines, hotels, ground handler, tour manager and public authorities such as customs or immigration if required by them, or in order for us to comply with any requirements imposed on us by law, and to provide the services you have booked.

Examples of information which is passed to the relevant suppliers of your travel arrangements such as airlines, hotels, tour manager and ground handler include (but are not limited to) your full name, passport details, date of birth, dietary requirements, allergies or medical conditions you may have which may be relevant to your undertaking of the event. The information provided to these suppliers will only be held for a reasonable time in order to provide your travel services.

To keep you informed (important information about your travel arrangements): When you provide personal information we may contact you predominantly by e-mail, with important details about your travel arrangements, such as flight schedules, changes to the itinerary or other essential travel information. You will not be added to our electronic mailing list unless you specifically request to be added. We will never pass on your details to any third party for marketing purposes.

To improve our service: Your anonymised personal information may be used for statistical and analytical purposes in future.

You have the right to:

Delete data. You are entitled to request that your data held by us is deleted if it is no longer necessary to provide services to you. For avoidance of doubt, this means that if you request your data is deleted before you have taken part in an event which you are signed up for, we will not be able to process your booking and your place may be cancelled.

Change or correct data. You are entitled to have your personal data rectified if it is inaccurate or incomplete.

Object to, restrict, or limit the use of data. You are entitled to request that we stop processing your data at any time. you have the right to object to your data being processed for marketing or data analysis.
Requests should be made in writing and will be considered in accordance with applicable laws and will usually be provided within 30 days of you asking for it.


Cookies are text files that store basic information that a web site can use to recognise repeat site visits. Cacao Travel  may use cookies to collect information during your visit to our website, such as the particular site areas you visit and which country you are in, built in an Analytics Package. We collect this information to better tailor our site and our products to your interests and needs. Cookies are never used to collect information of a private nature, such as email addresses or contact details. Cookies do not attach to your system and damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. We use the performance cookies on our website to help provide you with a better user experience. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.


Security is very important to us and we will take all reasonable precautions to ensure your personal information is secure. All personal information is restricted to prevent unauthorised access, misuse or modification, including, but not limited to, password protection, or in the case of physical documents, storage in a secure location.